Frequently Asked Questions
Here are our most frequent questions and answers. If you have a question that you don’t see here, contact us and ask.
What services do you offer?
At Mill Valley we have the equipment and skills to personalize just about anything, from engraving to embroidery, to filming and specialized printing.
What kind of files do you accept?
There are a lot of file types we can work with. Remember for graphics you’re going to want a high quality image to get the best results.
Best File Types:
.EPS, .PDF, .PNG, .JPG
File Types to avoid:
What is your minium order?
One of our biggest strengths at Mill Valley is that in many cases the minimum order is only one! Want one hat emboridered no problem! Need only one or two shirts with your company logo? We can do that!
Can you use my picture?
Often we can use your picture as long as the quality is reasonable. Some images that are very small or low quality may not be usable. We cannot use images that are not your own, for example we can’t make something with a picture from your favorite TV show.
Can you make this design i found online ?
Although we can’t directly copy a design you found elsewhere we can usually make something similar.
What if i can't visit during business hours?
We are running with reduced hours due to COVID-19. But don’t worry, we can usually arrange for off hours pickup or for delivery. Just send us an email and we’ll see what we can do for you!